FAQ

1. Where are your warehouses located?

Our products are shipped directly from certified partner warehouses located in Europe and Asia, depending on the model. This allows us to ensure fast delivery times and consistent stock availability.

2. What is the delivery time?

The average delivery time is 7–15 business days, depending on the product and your country of destination. A tracking number is provided as soon as your order is shipped.

3. How can I track my order?

Once your order has been dispatched, you will automatically receive a tracking number by email. You can follow your package in real time on our tracking page.

4. Do your machines come with a warranty?

Yes. All our machines include a manufacturer warranty, typically valid for 1 year. For any assistance, simply contact us with your order number.

5. Can I return a product?

Returns are accepted only if the product arrives damaged or defective. In this case, you must contact us within 48 hours and provide photos or videos of the issue.

6. Do you offer technical support?

Absolutely. If you need help with installation, setup, or using your device, our support team is available via message or email to assist you.

7. Do you offer discounts or special promotions?

Yes, we regularly offer exclusive promotions directly on our website. Subscribe to our newsletter to stay updated with new offers and deals.

8. Are your machines suitable for professional use?

Yes. All our devices are designed for professional environments such as beauty salons, clinics, aesthetic centers, and specialists. They are built for durability, performance, and intensive daily use.